AMERICAN SURFBOARD FACTORY
Cart 0

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. 
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. 
Returns/Exchanges
ALL SALES ARE FINAL. RETURNS AND/OR EXCHANGES ARE NOT ACCEPTED UNLESS AUTHORIZED BY OWNER.
SURFBOARD RELEASE OF LIABILITY & AUTHORIZATION 
This surfboard is being purchased as per the size, design and construction of the buyer's choice. Surfboards are subject to wear and tear, fatigue and even breakage under normal use. Buyer assumes entire responsibility for all upkeep and repair. Manufacturer and seller make no expressed or implied warranties. Surfing involves certain inherent risks, hazards and dangers, which can result in serious, even fatal injuries. A surfboard's sharp edges and pointed nose can cause cuts and/or puncture wounds. If struck by a surfboard, a surfer may be rendered unconscious in the water, which could result in drowning. Even under normal conditions a surfboard may break which can increase the risk of injury. The risks inherent in the sport of surfing can be greatly reduced by: wearing protective headgear and never surfing alone. 
Proctor Surfboards are made by hand in our factory in Ventura, CA. They are not molded, pop-out, machine-made boards. There are slight irregularities and nuances present in handmade surfboards, which adds to the authenticity of the truly handcrafted, custom designed surfboard we are proud to offer. Please do not be surprised if you find these nuances in your board. This is one of the qualities of hand craftsmanship that makes the boards truly valuable, because it reflects the heart and soul and hands-on production that went into the making of your board. If you are looking for a molded, plastic looking surfboard, keep looking. If you are looking for a custom designed, precision shaped, handcrafted surfboard, you've found it. Like fine art, good wine, great musical instruments, and the best fashion pieces, each of our boards is unique, one-of-a-kind, and has its own personality and character. We also offer a variety of construction options with various high grade composites, foams and resins in conjunction with the custom art & graphics available. Each medium interacting with the others will result in degrees of variance in how the final aesthetic appears. 
  • BY PURCHASING THIS SURFBOARD AND PARTICIPATING IN THE SPORT OF SURFING, THE PURCHASER ASSUMES AND ACCEPTS ANY AND ALL KNOW AND UNKOWN RISKS OF INJURY OR BOARD BREAKAGE WHILE USING THIS SURFBOARD. 
  • ALL SALES ARE FINAL. RETURNS AND/OR EXCHANGES ARE NOT ACCEPTED UNLESS AUTHORIZED BY OWNER. 
  • BUYER IS RESPONSIBLE FOR ALL DUTIES/CUSTOMS/TAXES. 
50% Non-refundable Down Payment required to begin production. Balance due upon completion prior to shipping. 
SHIPPING INFO:

We pack each surfboard with expert techniques to ensure safe arrival. All surfboards are fully insured. We very rarely encounter a situation in which the shipping company damages a surfboard, but when this rare situation does arise, we immediately replace your surfboard and fast track it back out to you. We ship most surfboards via FEDEX, DHL, or Stevens Global.


Feel free to contact us by email with any questions at charissa@proctorsurf.com
You can also call 805.658.7659
Click here for international calling codes